Isaca
CISA · Question #651
Which of the following is the BEST indication of an effective problem management process?
The correct answer is B. The number of repeat incidents is reduced.. An effective problem management process focuses on identifying and eliminating root causes, which is best demonstrated by a reduction in repeat incidents rather than faster resolution or improved tracking of individual incidents.
Submitted by krish.m· Apr 18, 2026Information Systems Operations and Business Resilience
Question
Which of the following is the BEST indication of an effective problem management process?
Options
- AIncidents are assigned to engineers immediately.
- BThe number of repeat incidents is reduced.
- CThe time to close an incident is reduced.
- DIncidents are logged in a centralized system.
How the community answered
(54 responses)- B94% (51)
- C4% (2)
- D2% (1)
Explanation
An effective problem management process focuses on identifying and eliminating root causes, which is best demonstrated by a reduction in repeat incidents rather than faster resolution or improved tracking of individual incidents.
Topics
#Problem Management#IT Service Management (ITSM)#IT Operations Effectiveness#Incident Management
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