Which of the following IT service monitoring tools is MOST effective in identifying abnormal system events?

The correct answer is B. System exception and deviation reports. System exception and deviation reports are the most effective tools for identifying abnormal events, as they highlight deviations from expected processing and performance. Logs (A): Provide raw data but require manual review or monitoring tools. Operator problem reports (C): Capt

Submitted by minji_kr· Apr 18, 2026Information Systems Operations and Business Resilience

Question

Options

ASystem network and administrative logs
BSystem exception and deviation reports
COperator problem reports
DOperator work schedules

How the community answered

(45 responses)

A
2% (1)
B
87% (39)
C
7% (3)
D
4% (2)

Explanation

System exception and deviation reports are the most effective tools for identifying abnormal events, as they highlight deviations from expected processing and performance. Logs (A): Provide raw data but require manual review or monitoring tools. Operator problem reports (C): Capture issues but depend on human reporting, which may miss critical events. Operator work schedules (D): Related to staffing, not abnormal events.

Topics

#IT Service Monitoring#Abnormal Event Detection#System Reporting#Exception Reporting

Community Discussion

No community discussion yet for this question.

Full CISA Practice