CISA · Question #577
CISA Question #577: Real Exam Question with Answer & Explanation
The correct answer is A: Restoring services based on criticality. The primary objective of incident management is to restore IT services as quickly as possible based on business criticality, minimizing business disruption. Root cause analysis (C) is more aligned with problem management, not incident management. Reporting incidents (B) is import
Question
Which of the following is a PRIMARY objective of incident management?
Options
- ARestoring services based on criticality
- BReporting individual incidents to management
- CDetermining the root cause of the incident
- DRepairing the program that caused the incident
Explanation
The primary objective of incident management is to restore IT services as quickly as possible based on business criticality, minimizing business disruption. Root cause analysis (C) is more aligned with problem management, not incident management. Reporting incidents (B) is important but not the primary objective. Repairing programs (D) is a corrective activity, not the central goal.
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