CISA · Question #571
Which of the following is MOST important for an IS auditor to review when the organization's primary objective is to improve system performance for customer-facing services?
The correct answer is D. Capacity management. If the organization's primary objective is to improve system performance for customer-facing services, capacity management is the most relevant area to review. Capacity management ensures that IT infrastructure (CPU, memory, network bandwidth, storage) is provisioned and planned
Question
Which of the following is MOST important for an IS auditor to review when the organization's primary objective is to improve system performance for customer-facing services?
Options
- AAsset management
- BApplication programming interface (API) security
- CBusiness key performance indicators (KPIs)
- DCapacity management
How the community answered
(30 responses)- A3% (1)
- B7% (2)
- C10% (3)
- D80% (24)
Explanation
If the organization's primary objective is to improve system performance for customer-facing services, capacity management is the most relevant area to review. Capacity management ensures that IT infrastructure (CPU, memory, network bandwidth, storage) is provisioned and planned adequately to meet current and future performance demands. Poor capacity management directly causes slow response times, outages, and degraded customer experience. Asset management (A) tracks inventory. API security (B) addresses security, not performance. Business KPIs (C) measure outcomes but don't directly drive performance improvement - they are a result, not a cause.
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