CISA · Question #526
An organization wants an independent measure of an outsourced system's availability. This measure is directly related to contractual payment obligations. Which of the following procedures would…
The correct answer is D. Polling the remote service at regular intervals and comparing against the established service level. Polling the remote service at regular intervals provides an independent and objective measurement of system uptime and responsiveness. This method produces verifiable availability data that can be compared directly against SLA commitments, ensuring accuracy for performance…
Question
An organization wants an independent measure of an outsourced system's availability. This measure is directly related to contractual payment obligations. Which of the following procedures would provide the MOST reliable data?
Options
- AComparing scheduled downtime to approved maintenance windows as defined in the service
- BRequiring end users to report any service disruptions
- CScanning for errors or warnings from system logs
- DPolling the remote service at regular intervals and comparing against the established service level
How the community answered
(34 responses)- A3% (1)
- B12% (4)
- C9% (3)
- D76% (26)
Explanation
Polling the remote service at regular intervals provides an independent and objective measurement of system uptime and responsiveness. This method produces verifiable availability data that can be compared directly against SLA commitments, ensuring accuracy for performance evaluation and contractual payment validation.
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