A core system fails a week after a scheduled update, causing an outage that impacts service. Which of the following is MOST important for incident management to focus on when addressing the issue?

The correct answer is A. Restoring the system to operational state as quickly as possible. The primary goal of incident management is to restore normal service operation as quickly as possible to minimize the impact on business operations. Root cause analysis and prevention are important but are part of the problem management process, which typically follows incident

Submitted by klara.se· Apr 18, 2026Information Systems Operations and Business Resilience

Question

Options

ARestoring the system to operational state as quickly as possible
BEnsuring all resolution steps are fully documented prior to returning the system to service
CAnalyzing the root cause of the outage to ensure the incident will not reoccur
DRolling back the unsuccessful change to the previous state

How the community answered

(29 responses)

A
90% (26)
C
3% (1)
D
7% (2)

Explanation

The primary goal of incident management is to restore normal service operation as quickly as possible to minimize the impact on business operations. Root cause analysis and prevention are important but are part of the problem management process, which typically follows incident

Topics

#Incident Management#Service Restoration#Outage Response#IT Operations

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