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CISA · Question #346
CISA Question #346: Real Exam Question with Answer & Explanation
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Submitted by ngozi_ng· Apr 18, 2026Information Systems Operations and Business Resilience
Question
Which of the following metrics is MOST helpful for evaluating the effectiveness of problem management practices?
Options
- AThe percentage of incidents resolved within a service level agreement (SLA)
- BThe number of recurring incidents that cause downtime
- CThe average time to detect and prioritize an incident
- DThe number of incidents investigated and diagnosed
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Topics
#Problem Management#IT Service Management#Performance Measurement#Operational Metrics