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CISA · Question #33
CISA Question #33: Real Exam Question with Answer & Explanation
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Submitted by chiamaka_o· Apr 18, 2026Information Systems Operations and Business Resilience
Question
Which of the following is the BEST indicator for measuring performance of the IT help desk function?
Options
- APercentage of problems raised from incidents
- BNumber of reopened tickets
- CNumber of incidents reported
- DMean time to categorize tickets
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Topics
#ITSM#Help Desk Metrics#Performance Measurement#Incident Management