To minimize the potential mishandling of customer personal information in a system located in a country with strict privacy regulations which of the following is the BEST action to take?

Updating the information architecture might redesign data flows but does not inherently prevent data mishandling without specific controls like DLP.

Revising the IT strategic plan is a high-level organizational task that sets future direction but does not provide an immediate, specific technical control for data protection.

Data Loss Prevention (DLP) solutions are designed to identify, monitor, and protect sensitive data, such as customer personal information, from unauthorized use, transfer, or leakage. By enforcing policies, DLP actively prevents data from being mishandled or exfiltrated, ensuring compliance with strict privacy regulations.

Establishing new IT key risk indicators (KRIs) helps monitor risk levels but does not prevent data mishandling directly; it only indicates when risk thresholds are met.