CGEIT Question #13: Real Exam Question with Answer & Explanation

Question

An IT director is negotiating a contract with a vendor for application management services. There is concern by other departments that the outsourced services may not be delivered successfully. Which of the following is the BEST way for the IT director to address this concern?

Options

• AImplement a communication management plan.
• BDevelop a comprehensive vendor management plan.
• CReview the IT service risk management plan.
• DEstablish a policy on operational level agreements with vendors.

Explanation

A comprehensive vendor management plan establishes clear guidelines and processes for selecting, managing, monitoring, and evaluating the vendor’s performance throughout the contract lifecycle. This plan helps mitigate risks, ensures compliance with service-level agreements (SLAs), and fosters accountability, which directly addresses concerns about service Effective vendor management includes due diligence, contract negotiation, performance measurement, risk management, and relationship management, all of which help ensure the vendor meets expectations and delivers quality service.

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