CERTIFIED-IN-CYBERSECURITY · Question #90
Which of these is included in an SLA document?
The correct answer is C. Instructions to detect, respond to, and limit the consequences of a cyber-attack. A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the expected level and scope of services, including security obligations. SLAs for IT and security services commonly include commitments about how the provider will…
Question
Which of these is included in an SLA document?
Options
- AA plan to keep business operations going while recovering from a significant disruption
- BInstructions on data ownership and destruction
- CInstructions to detect, respond to, and limit the consequences of a cyber-attack
- DA plan to prepare the organization for the continuation of critical business functions
How the community answered
(50 responses)- A2% (1)
- B4% (2)
- C88% (44)
- D6% (3)
Explanation
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the expected level and scope of services, including security obligations. SLAs for IT and security services commonly include commitments about how the provider will detect, respond to, and limit the impact of security incidents. Option A describes a Business Continuity Plan (BCP). Option B describes elements of a Data Processing or Data Handling Agreement. Option D also describes BCP/Disaster Recovery Plan (DRP) objectives. Option C most accurately reflects a security-related SLA commitment.
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