CERTIFIED-IN-CYBERSECURITY · Question #349
CERTIFIED-IN-CYBERSECURITY Question #349: Real Exam Question with Answer & Explanation
The correct answer is C: Service-level agreement (SLA). A Service-level agreement (SLA) is the most formal document between a service provider and a customer that sets expectations about performance parameters such as availability, reliability, and response times (see ISC2 Study Guide, Module 3, under Service-Level Agreement). An SLA
Question
What is the MOST formal document between a service provider and a customer that sets expectations FOR performance parameters?
Options
- AMemorandum of understanding (MOU)
- BStatement of work (SOW)
- CService-level agreement (SLA)
- DOperations level agreement (OLA)
Explanation
A Service-level agreement (SLA) is the most formal document between a service provider and a customer that sets expectations about performance parameters such as availability, reliability, and response times (see ISC2 Study Guide, Module 3, under Service-Level Agreement). An SLA outlines the services to be provided, the performance levels expected, and the penalties for non-compliance. An Operations level agreement (OLA) is an agreement between two or more internal departments or teams of an organization. At the same time, a Memorandum of understanding (MOU) is an agreement between two or more parties that outlines the terms of a proposed agreement without creating any legal obligations. A Statement of work (SOW) is a document used to define the scope of a project and the deliverables expected from the service provider.
Topics
Community Discussion
No community discussion yet for this question.