CERTIFIED-IN-CYBERSECURITY Question #283: Real Exam Question with Answer & Explanation

The correct answer is C: Self-service password reset. Self-service password reset is a measure that can decrease the number of help desk cases related to password changes. With self-service password reset, users can reset their passwords without a help desk agent's assistance, reducing the help desk's workload and increasing user au

Access Controls Concepts

Question

An organization wants to decrease the number of help desk cases related to password changes. What measure can the organization take? ()

Options

APassphrases
BBiometric authentication
CSelf-service password reset
DTwo-factor authentication

Explanation

Self-service password reset is a measure that can decrease the number of help desk cases related to password changes. With self-service password reset, users can reset their passwords without a help desk agent's assistance, reducing the help desk's workload and increasing user autonomy. The remaining options are not measures that directly address the issue of help desk cases related to password changes. Two-factor and biometric authentication are authentication measures that enhance security, but they do not directly address the issue of help desk cases related to password changes. Passphrases are a form of password, but they do not directly address the issue of help desk cases related to password changes either.

Topics

#Password management#Self-service#Help desk efficiency#Access control management

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