CERTIFIED-IN-CYBERSECURITY Question #269: Real Exam Question with Answer & Explanation

The correct answer is B: To outline the services provided by an MSP. A Service-Level Agreement (SLA) is a contract between a service provider and a customer that outlines the services provided by the service provider and the obligations of both parties (see ISC2 Study Guide, Module 3, under Service-Level Agreement). It is used to define the servic

Security Principles

Question

What is the main purpose of a Service-Level Agreement (SLA)?

Options

ATo provide secure access to a cloud provider
BTo outline the services provided by an MSP
CTo provide secure access to a network
DTo segment a network into multiple subnets

Explanation

A Service-Level Agreement (SLA) is a contract between a service provider and a customer that outlines the services provided by the service provider and the obligations of both parties (see ISC2 Study Guide, Module 3, under Service-Level Agreement). It is used to define the service provider's responsibilities for delivering the agreed-upon services, as well as the customer's responsibilities for meeting the service provider's expectations. It is not used to provide secure access to a network, segment a network into multiple subnets, or provide secure access to a

Topics

#Service-Level Agreement (SLA)#Vendor Management#Managed Service Provider (MSP)#Service Management

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