What is the main purpose of a Service-Level Agreement (SLA)?

The correct answer is B. To outline the services provided by an MSP. A Service-Level Agreement (SLA) is a formal contract between a service provider (such as a Managed Service Provider, or MSP) and a customer that defines the scope, quality, and responsibilities of the services to be delivered. It typically specifies uptime guarantees, response…

Security Principles

Question

Options

ATo provide secure access to a cloud provider
BTo outline the services provided by an MSP
CTo provide secure access to a network
DTo segment a network into multiple subnets

How the community answered

(39 responses)

B
95% (37)
C
3% (1)
D
3% (1)

Explanation

A Service-Level Agreement (SLA) is a formal contract between a service provider (such as a Managed Service Provider, or MSP) and a customer that defines the scope, quality, and responsibilities of the services to be delivered. It typically specifies uptime guarantees, response times, and support expectations. SLAs are about defining service expectations, not about providing secure access to cloud resources (A), securing network access (C), or network segmentation (D), which are technical controls unrelated to SLA definitions.

Topics

#Service-Level Agreement (SLA)#Vendor Management#Managed Service Provider (MSP)#Service Management

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