CompTIA
CD0-001 · Question #53
A title company wishes to scope out its residential mortgage packaging business process. All of the mortgage packets are internally received at a central office. How should a consultant next proceed…
The correct answer is A. Locate key stakeholder groups and observe the workflow in action. See the full explanation below for the reasoning.
Question
A title company wishes to scope out its residential mortgage packaging business process. All of the mortgage packets are internally received at a central office. How should a consultant next proceed in the identification phase?
Options
- ALocate key stakeholder groups and observe the workflow in action
- BConduct focus groups with members of each department
- CDevelop a detailed process workflow and refer back to all the participating decision makers
- DConduct an electronic survey to all the customers employees documenting the responses in a
How the community answered
(62 responses)- A77% (48)
- B3% (2)
- C13% (8)
- D6% (4)
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