CompTIA
CD0-001 · Question #252
A company has a single call center. It will introduce new products that will increase customer service calls. The company wants to handle an increasing number of calls without adding personnel or…
The correct answer is A. Pre-retrieval of customer folders. See the full explanation below for the reasoning.
Question
A company has a single call center. It will introduce new products that will increase customer service calls. The company wants to handle an increasing number of calls without adding personnel or decreasing customer service levels. Which aspect of workflow technology should it consider?
Options
- APre-retrieval of customer folders
- BSorting of documents in a work queue
- CLoad balancing
- DWork monitoring
How the community answered
(43 responses)- A70% (30)
- B5% (2)
- C19% (8)
- D7% (3)
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