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CCSP · Question #887
CCSP Question #887: Real Exam Question with Answer & Explanation
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Submitted by andres_qro· Apr 18, 2026Cloud Security Operations
Question
What is an Operational Level Agreement (OLA) in IT service management?
Options
- AA contract with a customer defining services (like an SLA)
- BA law regulating data exports in the cloud
- CAn internal agreement between IT teams to support each other
- DA backup retention schedule
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Topics
#Operational Level Agreement (OLA)#IT Service Management (ITSM)#Service Delivery#Internal Agreements