CCSP · Question #887
What is an Operational Level Agreement (OLA) in IT service management?
The correct answer is C. An internal agreement between IT teams to support each other. An OLA defines how internal groups (like network ops, helpdesk, etc.) will cooperate to deliver a service. SLAs are customer-facing. OLAs ensure internal processes meet SLA commitments. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certificati
Question
What is an Operational Level Agreement (OLA) in IT service management?
Options
- AA contract with a customer defining services (like an SLA)
- BA law regulating data exports in the cloud
- CAn internal agreement between IT teams to support each other
- DA backup retention schedule
How the community answered
(23 responses)- B9% (2)
- C87% (20)
- D4% (1)
Explanation
An OLA defines how internal groups (like network ops, helpdesk, etc.) will cooperate to deliver a service. SLAs are customer-facing. OLAs ensure internal processes meet SLA commitments. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, Microsoft, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test, First Pass. Help you to pass any IT Certification exams at the first try. You can reach us at any of the email addresses listed below. Any problems about IT certification or our products, you could rely upon us, we will give you satisfactory answers in 24 hours.
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