Which of the following are distinguishing characteristics of a managed service provider?

The correct answer is A. Be able to remotely monitor and manage objects for the customer and proactively maintain these. According to the MSP Alliance, typically MSPs have the following distinguishing characteristics: - Have some form of NOC service - Have some form of help desk service - Can remotely monitor and manage all or a majority of the objects for the customer - Can proactively maintain th

Submitted by klara.se· Apr 18, 2026Cloud Concepts, Architecture and Design

Question

Options

ABe able to remotely monitor and manage objects for the customer and proactively maintain these
BHave some form of a help desk but no NOC.
CBe able to remotely monitor and manage objects for the customer and reactively maintain these
DHave some form of a NOC but no help desk.

How the community answered

(32 responses)

A
91% (29)
B
6% (2)
C
3% (1)

Explanation

According to the MSP Alliance, typically MSPs have the following distinguishing characteristics: - Have some form of NOC service - Have some form of help desk service - Can remotely monitor and manage all or a majority of the objects for the customer - Can proactively maintain the objects under management for the customer - Can deliver these solutions with some form of predictable billing model, where the customer knows with great accuracy what her regular IT management expense will be

Topics

#Managed Service Provider (MSP)#Cloud Service Provider (CSP)#Service characteristics#Proactive maintenance

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