Whereas a contract articulates overall priorities and requirements for a business relationship, which artifact enumerates specific compliance requirements, metrics, and response times?

The correct answer is A. Service level agreement. The service level agreement (SLA) articulates minimum requirements for uptime, availability, processes, customer service and support, security controls, auditing requirements, and any other key aspect or requirement of the contract. Although the other choices sound similar to the

Submitted by obi.ng· Apr 18, 2026Legal, Risk and Compliance

Question

Options

AService level agreement
BService level contract
CService compliance contract
DService level amendment

How the community answered

(23 responses)

A
91% (21)
B
4% (1)
D
4% (1)

Explanation

The service level agreement (SLA) articulates minimum requirements for uptime, availability, processes, customer service and support, security controls, auditing requirements, and any other key aspect or requirement of the contract. Although the other choices sound similar to the correct answer, none is the proper term for this concept.

Topics

#Service Level Agreement#Cloud Contracts#Compliance#Cloud Governance

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