CCSP · Question #720
Which component of ITIL involves handling anything that can impact services for either internal or public users?
The correct answer is A. Incident management. Incident management is focused on limiting the impact of disruptions to an organization's services or operations, as well as returning their state to full operational status as soon as possible. Problem management is focused on identifying and mitigating known problems and…
Question
Which component of ITIL involves handling anything that can impact services for either internal or public users?
Options
- AIncident management
- BDeployment management
- CProblem management
- DChange management
How the community answered
(57 responses)- A95% (54)
- C2% (1)
- D4% (2)
Explanation
Incident management is focused on limiting the impact of disruptions to an organization's services or operations, as well as returning their state to full operational status as soon as possible. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur. Deployment management is a subcomponent of change management and is where the actual code or configuration change is put into place. Change management involves the processes and procedures that allow an organization to make changes to its IT systems and services in a controlled manner.
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