What concept and operational process must be spelled out clearly, as far as roles and responsibilities go, between the cloud provider and cloud customer for the mitigation of any problems or…

The correct answer is A. Incident response. Incident response defines the structured process and procedures for detecting, reporting, containing, eradicating, and recovering from security events or breaches. In a cloud environment, it is critical that the cloud provider and cloud customer have a clearly documented and…

Submitted by ahmad_uae· Apr 18, 2026Cloud Security Operations

Question

What concept and operational process must be spelled out clearly, as far as roles and responsibilities go, between the cloud provider and cloud customer for the mitigation of any problems or security events?

Options

AIncident response
BProblem management
CChange management
DConflict response

How the community answered

(24 responses)

A
88% (21)
C
8% (2)
D
4% (1)

Explanation

Incident response defines the structured process and procedures for detecting, reporting, containing, eradicating, and recovering from security events or breaches. In a cloud environment, it is critical that the cloud provider and cloud customer have a clearly documented and agreed-upon incident response plan that explicitly assigns roles and responsibilities to each party. Without this clarity, confusion during a real security event can delay mitigation and worsen impact. Problem management deals with root cause analysis, change management handles planned changes, and 'conflict response' is not a recognized ITSM or cloud security term.

Topics

#Incident Response#Cloud Operations#Shared Responsibility Model#Security Event Management

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