An SLA contains the official requirements for contract performance and satisfaction between the cloud provider and cloud customer. Which of the following would NOT be a component with measurable…

The correct answer is B. Users. Dealing with users or user access would not be an appropriate item for inclusion in an SLA However, user access and user experience would be covered indirectly through other metrics. Memory, CPU, and network resources are all typically included within an SLA for availability…

Submitted by kim_seoul· Apr 18, 2026Legal, Risk and Compliance

Question

An SLA contains the official requirements for contract performance and satisfaction between the cloud provider and cloud customer. Which of the following would NOT be a component with measurable metrics and requirements as part of an SLA?

Options

ANetwork
BUsers
CMemory
DCPU

How the community answered

(35 responses)

A
6% (2)
B
91% (32)
D
3% (1)

Explanation

Dealing with users or user access would not be an appropriate item for inclusion in an SLA However, user access and user experience would be covered indirectly through other metrics. Memory, CPU, and network resources are all typically included within an SLA for availability and response times when dealing with any incidents.

Topics

#SLA#Service Level Agreement#Cloud Performance Metrics#Contract Management

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