CCSP · Question #390
Which of the following roles is responsible for overseeing customer relationships and the processing of financial transactions?
The correct answer is C. Cloud service business manager. In cloud service management role definitions (aligned with frameworks such as ITILv4 and ISO/IEC 19086), the Cloud Service Business Manager is the role responsible for managing the business relationship with cloud service customers and overseeing financial transactions, contracts
Question
Which of the following roles is responsible for overseeing customer relationships and the processing of financial transactions?
Options
- ACloud service manager
- BCloud service deployment
- CCloud service business manager
- DCloud service operations manager
How the community answered
(22 responses)- A5% (1)
- B5% (1)
- C91% (20)
Explanation
In cloud service management role definitions (aligned with frameworks such as ITILv4 and ISO/IEC 19086), the Cloud Service Business Manager is the role responsible for managing the business relationship with cloud service customers and overseeing financial transactions, contracts, and commercial agreements. This role acts as the primary interface between the cloud provider and the customer from a commercial perspective. The Cloud Service Manager focuses on service delivery, the Cloud Service Operations Manager handles day-to-day operational concerns, and Cloud Service Deployment focuses on provisioning and rollout activities.
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