CCSP · Question #350
What are the objectives of change management? (Choose all that apply.) Response:
The correct answer is A. Respond to a customer's changing business requirements while maximizing value and reducing B. Ensure that changes are recorded and evaluated. Change management aims to effectively adapt to evolving business needs, maximize value, and ensure all changes are systematically recorded and evaluated.
Question
What are the objectives of change management? (Choose all that apply.) Response:
Options
- ARespond to a customer's changing business requirements while maximizing value and reducing
- BEnsure that changes are recorded and evaluated
- CRespond to business and IT requests for change that will disassociate services with business
- DEnsure that all changes are prioritized, planned, tested, implemented, documented, and reviewed
How the community answered
(32 responses)- A88% (28)
- C9% (3)
- D3% (1)
Why each option
Change management aims to effectively adapt to evolving business needs, maximize value, and ensure all changes are systematically recorded and evaluated.
A core objective of change management is to enable an organization to adapt to evolving business requirements efficiently, ensuring that changes deliver maximum value with minimal negative impact. This involves aligning IT services with business goals and stakeholder expectations.
Systematically recording and evaluating all proposed changes is fundamental to change management, as it provides an audit trail, allows for impact assessment, and ensures that changes are justified and properly reviewed before implementation.
Change management aims to *associate* services with business requirements, not disassociate them; this choice directly contradicts a primary objective of aligning IT with business.
While ensuring changes are prioritized, planned, tested, implemented, documented, and reviewed are crucial *steps* within the change management process, this choice describes the *process activities* rather than the overarching *objectives* of change management itself.
Concept tested: IT Service Management (ITSM) Change Management Objectives
Source: https://learn.microsoft.com/en-us/azure/architecture/guide/change-management/introduction
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