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CCSP · Question #350

What are the objectives of change management? (Choose all that apply.) Response:

The correct answer is A. Respond to a customer's changing business requirements while maximizing value and reducing B. Ensure that changes are recorded and evaluated. Change management aims to effectively adapt to evolving business needs, maximize value, and ensure all changes are systematically recorded and evaluated.

Submitted by carter_n· Apr 18, 2026Cloud Security Operations

Question

What are the objectives of change management? (Choose all that apply.) Response:

Options

  • ARespond to a customer's changing business requirements while maximizing value and reducing
  • BEnsure that changes are recorded and evaluated
  • CRespond to business and IT requests for change that will disassociate services with business
  • DEnsure that all changes are prioritized, planned, tested, implemented, documented, and reviewed

How the community answered

(32 responses)
  • A
    88% (28)
  • C
    9% (3)
  • D
    3% (1)

Why each option

Change management aims to effectively adapt to evolving business needs, maximize value, and ensure all changes are systematically recorded and evaluated.

ARespond to a customer's changing business requirements while maximizing value and reducingCorrect

A core objective of change management is to enable an organization to adapt to evolving business requirements efficiently, ensuring that changes deliver maximum value with minimal negative impact. This involves aligning IT services with business goals and stakeholder expectations.

BEnsure that changes are recorded and evaluatedCorrect

Systematically recording and evaluating all proposed changes is fundamental to change management, as it provides an audit trail, allows for impact assessment, and ensures that changes are justified and properly reviewed before implementation.

CRespond to business and IT requests for change that will disassociate services with business

Change management aims to *associate* services with business requirements, not disassociate them; this choice directly contradicts a primary objective of aligning IT with business.

DEnsure that all changes are prioritized, planned, tested, implemented, documented, and reviewed

While ensuring changes are prioritized, planned, tested, implemented, documented, and reviewed are crucial *steps* within the change management process, this choice describes the *process activities* rather than the overarching *objectives* of change management itself.

Concept tested: IT Service Management (ITSM) Change Management Objectives

Source: https://learn.microsoft.com/en-us/azure/architecture/guide/change-management/introduction

Topics

#Change Management#Cloud Security Operations#Risk Management#IT Governance

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