CCSP · Question #168
Which of the following would probably best aid an organization in deciding whether to migrate from a legacy environment to a particular cloud provider?
The correct answer is D. SLA satisfaction surveys from other (current and past) cloud customers. Real-world experiences and satisfaction levels from existing customers of a cloud provider, as demonstrated through SLA satisfaction surveys, offer the most practical and reliable insight into the provider's actual performance and reliability.
Question
Which of the following would probably best aid an organization in deciding whether to migrate from a legacy environment to a particular cloud provider?
Options
- ARate sheets comparing a cloud provider to other cloud providers
- BCloud provider offers to provide engineering assistance during the migration
- CThe cost/benefit measure of closing the organization's relocation site (hot site/warm site) and
- DSLA satisfaction surveys from other (current and past) cloud customers
How the community answered
(49 responses)- A2% (1)
- B10% (5)
- C6% (3)
- D82% (40)
Why each option
Real-world experiences and satisfaction levels from existing customers of a cloud provider, as demonstrated through SLA satisfaction surveys, offer the most practical and reliable insight into the provider's actual performance and reliability.
Rate sheets are important for cost comparison but do not provide insight into the quality of service, reliability, or customer support, which are crucial for a successful migration.
Engineering assistance is a beneficial offering but doesn't necessarily indicate the overall quality of the provider's services, security, or long-term reliability post-migration.
The cost/benefit of closing relocation sites is an internal financial calculation related to disaster recovery strategy, not a direct measure of a specific cloud provider's suitability or performance for general migration.
SLA satisfaction surveys from other current and past cloud customers provide invaluable real-world insights into a cloud provider's actual performance, reliability, and ability to meet its commitments (SLAs), beyond what is promised in contracts or marketing materials. This feedback helps an organization understand the provider's track record and customer service quality, which are critical factors for a successful migration and long-term partnership.
Concept tested: Cloud provider evaluation criteria
Source: https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication800-144.pdf
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