You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the

Question

Options

• AAchieving customer satisfaction is a risk, as the project manager cannot control how satisfied the
• BAchieving customer satisfaction is an assumption and should be documented in the project
• CAchieving customer satisfaction should always map to the quality requirements for the project.
• DAchieving customer satisfaction is a subjective requirement and entails a high level of risk of

• A
  7% (3)
• B
  2% (1)
• C
  12% (5)
• D
  78% (32)

Explanation

Customer satisfaction is a subjective requirement that may vary depending on the customer's expectations, preferences, and perceptions. It is not a measurable or testable requirement and therefore it is difficult to verify and validate. Subjective requirements entail a high level of risk of being successfully accomplished, as they may not be clearly understood, agreed upon, or met by the project team and stakeholders. To reduce this risk, the business analyst should work with the customer and other stakeholders to define more specific, objective, and measurable requirements that reflect the customer's needs and expectations for the project deliverable.

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