CCBA · Question #571
The Chief Executive Officer (CEO) is concerned about how two client bases are going to be integrated and serviced in the newly formed company after a merger. A project has been initiated to…
The correct answer is B. Create merged viewpoints of the requirements. The CEO is concerned about how two client bases will be integrated, meaning the BA must merge viewpoints of requirements from both organizations to ensure seamless integration. BABOK® Guide (Chapter 6.1 - Define Solution Approach)states that when merging systems, BAs…
Question
The Chief Executive Officer (CEO) is concerned about how two client bases are going to be integrated and serviced in the newly formed company after a merger. A project has been initiated to implement a Customer Relationship Management (CRM) system for the new company that will contain the client information from both companies. What must the business analyst (BA) do to address the concerns of the CEO?
Options
- ADemonstrate the functionality of the new CRM
- BCreate merged viewpoints of the requirements
- CEnsure all regulatory requirements are documented
- DReuse requirements models from each company
How the community answered
(47 responses)- A17% (8)
- B72% (34)
- C4% (2)
- D6% (3)
Explanation
The CEO is concerned about how two client bases will be integrated, meaning the BA must merge viewpoints of requirements from both organizations to ensure seamless integration. BABOK® Guide (Chapter 6.1 - Define Solution Approach)states that when merging systems, BAs mustidentify commonalities and differences in requirementsto create a unified approach. Demonstrating CRM functionality (Option A)does not address concerns about integration. Ensuring regulatory compliance (Option C)is necessary but not the primary concern here. Reusing models from each company (Option D)may not provide an integrated perspective.
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