CCBA · Question #379
A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured during the elicitation sessions satisfy the needs and expectations of the customer experience, with
The correct answer is A. User interactions. According to the BABOK Guide, a user interactions viewpoint focuses on how stakeholders interact with a solution or a product to achieve their goals1. This viewpoint can help the BA structure the requirements to ensure realization of the desired customer experience, as it describ
Question
A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured during the elicitation sessions satisfy the needs and expectations of the customer experience, within an initiative. The BA identifies a way that the stakeholder requirements can be structured to ensure realization of the desired customer experience. Which viewpoint describes the approach taken by the BA to structure the requirements?
Options
- AUser interactions
- BBusiness model
- CAudit and security
- DBusiness process model
How the community answered
(41 responses)- A83% (34)
- B5% (2)
- C2% (1)
- D10% (4)
Explanation
According to the BABOK Guide, a user interactions viewpoint focuses on how stakeholders interact with a solution or a product to achieve their goals1. This viewpoint can help the BA structure the requirements to ensure realization of the desired customer experience, as it describes the features, functions, and interfaces that enable users to perform their tasks effectively and efficiently2. Therefore, the correct answer is A.
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