When a client's business process changes, the CSP SLA should:

Question

Options

• Abe reviewed, but the SLA cannot be updated.
• Bnot be reviewed, but the cloud contract should be cancelled immediately.
• Cnot be reviewed as the SLA cannot be updated.
• Dbe reviewed and updated if required.

• A
  2% (1)
• B
  2% (1)
• C
  7% (4)
• D
  90% (55)

Explanation

D is correct because SLAs (Service Level Agreements) are living documents - when a client's business processes change, their requirements for availability, performance, or support may shift, so the SLA must be reviewed and updated to remain relevant and enforceable.

Why the distractors fail:

• A is wrong because SLAs can be updated; they're contractual agreements, not immutable documents - both parties can renegotiate terms.
• B is wrong because immediate contract cancellation is a drastic, unnecessary response to a process change; review and adjustment is the appropriate first step.
• C is wrong for the same reason as A - the premise that "SLAs cannot be updated" is factually incorrect.

Memory tip: Think of an SLA like a job description - when the role changes, you update the description. Change in business = review and revise, not ignore or cancel.

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