CAS-005 · Question #351
CAS-005 Question #351: Real Exam Question with Answer & Explanation
The correct answer is B: Response playbook. A response playbook is a detailed document that outlines predefined steps, procedures, and templates for responding to specific incidents or situations. In this case, it would provide the customer service team with a consistent, clear, and accurate message to deliver to clients r
Question
The company's client service team is receiving a large number of inquiries from clients regarding a new vulnerability. Which of the following would provide the customer service team with a consistent message to deliver directly to clients?
Options
- ACommunication plan
- BResponse playbook
- CDisaster recovery procedure
- DAutomated runbook
Explanation
A response playbook is a detailed document that outlines predefined steps, procedures, and templates for responding to specific incidents or situations. In this case, it would provide the customer service team with a consistent, clear, and accurate message to deliver to clients regarding the new vulnerability. The playbook would ensure that all team members are providing uniform responses to inquiries, reducing confusion and ensuring that the company's communication is coherent and accurate.
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