CompTIA
CAS-003 · Question #421
CAS-003 Question #421: Real Exam Question with Answer & Explanation
The correct answer is D: SLA. An SLA is the formal contract used to define the specific service and maintenance levels an external vendor is required to deliver.
Question
Which of the following describes a contract that is used to define the various levels of maintenance to be provided by an external business vendor in secure environment?
Options
- ANDA
- BMOU
- CBIA
- DSLA
Explanation
An SLA is the formal contract used to define the specific service and maintenance levels an external vendor is required to deliver.
Common mistakes.
- A. An NDA protects confidential information shared between parties but contains no provisions for defining service levels, maintenance schedules, or vendor performance obligations.
- B. An MOU is a non-binding agreement expressing mutual intent and is not enforceable as a contract for specific maintenance obligations.
- C. A BIA is an internal assessment tool used to identify critical processes and recovery priorities, not a contractual agreement with an external service provider.
Concept tested. Service Level Agreement defining external vendor maintenance obligations
Reference. https://www.comptia.org/content/guides/comptia-security-study-guide
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