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CAS-002 · Question #724

A security administrator was recently hired in a start-up company to represent the interest of security and to assist the network team in improving security in the company. The sales team is…

The correct answer is D. Compile a list of the questions, develop an FAQ on the website, and train the sales team. The most effective strategy to reduce repetitive security inquiries is to create self-service resources and train the requesting team, eliminating the root cause rather than redirecting the workload.

Integration of Computing, Communications and Business Disciplines

Question

A security administrator was recently hired in a start-up company to represent the interest of security and to assist the network team in improving security in the company. The sales team is continuously contacting the security administrator to answer security questions posed by potential customers/clients. Which of the following is the BEST strategy to minimize the frequency of these requests?

Options

  • ARequest the major stakeholder hire a security liaison to assist the sales team with
  • BTrain the sales team about basic security, and make them aware of the security policies and
  • CThe job description of the security administrator is to assist the sales team; thus the process
  • DCompile a list of the questions, develop an FAQ on the website, and train the sales team

How the community answered

(34 responses)
  • A
    15% (5)
  • B
    9% (3)
  • C
    3% (1)
  • D
    74% (25)

Why each option

The most effective strategy to reduce repetitive security inquiries is to create self-service resources and train the requesting team, eliminating the root cause rather than redirecting the workload.

ARequest the major stakeholder hire a security liaison to assist the sales team with

Hiring a security liaison simply redirects the requests to another individual without reducing the overall frequency of inquiries or building capability within the sales team.

BTrain the sales team about basic security, and make them aware of the security policies and

Training the sales team on basic security policies is beneficial but without a comprehensive, accessible FAQ resource, sales staff still lack specific answers to customer questions, making this an incomplete solution.

CThe job description of the security administrator is to assist the sales team; thus the process

Treating all sales team security requests as a core job duty does not minimize frequency and prevents the security administrator from focusing on higher-priority security responsibilities.

DCompile a list of the questions, develop an FAQ on the website, and train the sales teamCorrect

Compiling common questions into an FAQ, publishing it as a reference, and training the sales team creates a scalable, self-service solution that empowers sales staff to answer customer security questions independently - directly and sustainably reducing the volume of requests reaching the security administrator.

Concept tested: Scalable security communication strategy for sales enablement

Topics

#security awareness#FAQ development#sales team training#security communication

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