CAS-002 Question #497: Real Exam Question with Answer & Explanation

The correct answer is A: Reduction in back-out activities. Change Management is used to ensure that standardized methods and procedures are used for efficient handling of all changes. A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business pro

Question

Which of the following are the main aims of Change Management? Each correct answer represents a complete solution. Choose all that apply.

Options

AReduction in back-out activities
BEconomic utilization of resources involved in the change
CTracking all of the individual Configuration Items (CI) in an IT system
DMinimal disruption of services

Explanation

Change Management is used to ensure that standardized methods and procedures are used for efficient handling of all changes. A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes)-with a minimum risk to IT infrastructure. The main aims of Change Management - Minimal disruption of services - Reduction in back-out activities - Economic utilization of resources involved in the change

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