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CAS-001 · Question #488

The manager of the firewall team is getting complaints from various IT teams that firewall changes are causing issues. Which of the following should the manager recommend to BEST address these issues?

The correct answer is A. Set up a weekly review for relevant teams to discuss upcoming changes likely to have a broad. This question tests change management best practices, specifically how a firewall team manager should improve cross-team communication to prevent unplanned disruptions from firewall changes.

Technical Integration of Enterprise Components

Question

The manager of the firewall team is getting complaints from various IT teams that firewall changes are causing issues. Which of the following should the manager recommend to BEST address these issues?

Options

  • ASet up a weekly review for relevant teams to discuss upcoming changes likely to have a broad
  • BUpdate the change request form so that requesting teams can provide additional details about the
  • CRequire every new firewall rule go through a secondary firewall administrator for review before
  • DRequire the firewall team to verify the change with the requesting team before pushing the

How the community answered

(42 responses)
  • A
    81% (34)
  • B
    2% (1)
  • C
    12% (5)
  • D
    5% (2)

Why each option

This question tests change management best practices, specifically how a firewall team manager should improve cross-team communication to prevent unplanned disruptions from firewall changes.

ASet up a weekly review for relevant teams to discuss upcoming changes likely to have a broadCorrect

A weekly review meeting with all relevant IT teams creates a structured, proactive forum where upcoming firewall changes are communicated before implementation, giving affected teams time to raise concerns and coordinate accordingly. This directly addresses the root cause - teams are being surprised by changes - by ensuring broad visibility prior to any changes being pushed. This aligns with ITIL change management principles that require stakeholder notification and impact assessment before executing changes.

BUpdate the change request form so that requesting teams can provide additional details about the

Updating the change request form improves documentation from requesting teams but does not ensure that other impacted teams are notified of or can respond to upcoming changes.

CRequire every new firewall rule go through a secondary firewall administrator for review before

A secondary firewall administrator review is an internal peer-review control that improves technical accuracy but does nothing to inform or coordinate with the broader IT teams who are experiencing the disruptions.

DRequire the firewall team to verify the change with the requesting team before pushing the

Verifying the change only with the requesting team confirms that team's requirements are met but leaves all other affected teams without advance warning of changes that may impact their services.

Concept tested: Change management stakeholder communication for firewall operations

Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/manage/operational-fitness-review

Topics

#firewall change management#change control#team communication#operational process

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