A security administrator was recently hired in a start-up company to represent the interest of security and to assist the network team in improving security in the company. The sales team is…

Requesting a security liaison simply redirects questions to a different person rather than building a self-service resource, so the volume of requests across the organization is not materially reduced.

Training alone without a persistent reference document still results in sales staff contacting the security administrator when they cannot recall specifics, providing only a partial reduction.

Accepting the current interaction as part of the job description does nothing to minimize request frequency and conflicts with the stated goal of reducing the burden on the security administrator.

Compiling recurring questions into a published FAQ empowers the sales team to resolve routine security inquiries independently without contacting the security administrator each time, directly addressing the root cause of the high request volume. Pairing the FAQ with training ensures staff know how to use the resource and when to escalate genuinely novel questions, combining self-service access with competency in a low-overhead, repeatable solution.