ACAMS
CAMS · Question #837
Which practices should financial institutions (FIs) adopt for the process of terminating customer relationships? (Choose three.)
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AML/CFT Compliance Programs
Question
Which practices should financial institutions (FIs) adopt for the process of terminating customer relationships? (Choose three.)
Options
- AUtilizing a flexible communication style that adapts to different customer situations during the
- BImplementing a standardized procedure for customer termination that includes risk assessments
- CPerforming a final review of a customer's transaction history and records to address any
- DKeeping records of the termination process, including the justification for the decision and any
- ENotifying the customer of the termination decision only after completing the termination process to
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Topics
#customer termination#offboarding procedures#risk assessment#record keeping