ACAMS
CAMS · Question #476
A bank teller receives a written request from a police officer to review a previous customer's account on a pre-populated form with the officer's official letterhead. The officer suspects the…
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Conducting and Responding to Investigations
Question
A bank teller receives a written request from a police officer to review a previous customer's account on a pre-populated form with the officer's official letterhead. The officer suspects the previous customer is engaging in smurfing. Which action should the bank teller perform?
Options
- AProvide the police officer the customer's account information after management approval.
- BEscalate the police officer's request for the customer's account information to the compliance
- CReject the police officer's request for the customer's account information and escalate to the
- DProvide the police officer the customer's account information.
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Topics
#law enforcement requests#escalation procedures#smurfing#customer information disclosure