nerdexam
ServiceNowServiceNow

CAD · Question #221

CAD Question #221: Real Exam Question with Answer & Explanation

The correct answer is C: Active must be true.. Two user record conditions must be true for email notifications to be delivered: (C) Active must be true - inactive users are excluded from notification processing and will not receive emails; and (E) The Email field must have a valid value - without a valid email address on the

Submitted by fatima_kr· Apr 18, 2026Application Automation

Question

When debugging Email Notifications, what must you check on a user record? Choose 2 answers

Options

  • AThe user must not be locked out.
  • BDelegation must be enabled.
  • CActive must be true.
  • DThe First name and Last name fields must have values.
  • EThe Email field must have a valid value.

Explanation

Two user record conditions must be true for email notifications to be delivered: (C) Active must be true - inactive users are excluded from notification processing and will not receive emails; and (E) The Email field must have a valid value - without a valid email address on the user record, the platform has no address to send to. Locked-out status (A) affects login but not notification delivery. Delegation (B) is a separate feature for reassigning notifications, not a prerequisite. First/last name fields (D) do not affect whether the notification system can deliver an email.

Topics

#Email Notifications#User Management#Debugging#Troubleshooting

Community Discussion

No community discussion yet for this question.

Full CAD PracticeBrowse All CAD Questions