CAD Question #165: Real Exam Question with Answer & Explanation

The correct answer is B: Set field values and add message. Business Rules in ServiceNow have an 'Actions' tab that provides a no-code interface for common operations without requiring any scripting. The two actions available in this tab are: setting field values on the current record, and adding an info/error/warning message to display t

Submitted by khalil_dz· Apr 18, 2026Application Automation

Question

Which actions can a Business Rule take without scripting?

Options

ASet field values and query the database
BSet field values and add message
CSet field values and write to the system log
DSet field values and generate an event

Explanation

Business Rules in ServiceNow have an 'Actions' tab that provides a no-code interface for common operations without requiring any scripting. The two actions available in this tab are: setting field values on the current record, and adding an info/error/warning message to display to the user. Querying the database (A) requires scripting using GlideRecord. Writing to the system log (C) requires gs.log() in a script. Generating an event (D) requires gs.eventQueue() in a script. Therefore, the only combination achievable without scripting is setting field values and adding a message.

Topics

#Business Rules#Declarative Actions#Automation#Server-side Logic

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