When debugging Email Notifications, what must you check on a user record? Choose 2 answers

Question

Options

• AThe Email field must have a valid value: This is correct. The Email field should contain a valid
• BThe user must not be locked out: While it's important for user access, being locked out does
• CThe First name and Last name fields must have values: These fields are for identification
• DActive must be true: This is correct. Only active users are eligible to receive email notifications.
• EDelegation must be enabled: Delegation pertains to assigning responsibilities to another user

• A
  89% (33)
• B
  3% (1)
• C
  5% (2)
• E
  3% (1)

Explanation

Ensuring that users receive email notifications in ServiceNow requires verifying specific attributes on the user record: email address, as notifications are sent to the address specified in this field. not directly impact the sending of email notifications. purposes and do not affect email notification delivery. If a user is marked as inactive, notifications will not be sent to them. and does not influence the receipt of email notifications. For effective email notification delivery, always ensure that the user's Email field contains a valid address and that the Active field is set to true.

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