SAP
C_TCRM20_71 · Question #71
C_TCRM20_71 Question #71: Real Exam Question with Answer & Explanation
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Question
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application. Which of the following features are related to agent guidance?(Choose two)
Options
- AKnowledge article routing
- BService-level workflows
- CInteractive scripting
- DIntent-driven interaction
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