SAP
C_TCRM20_71 · Question #42
Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?(Choose three)
The correct answer is A. Maintain categorization schemas. B. Manage call lists. C. Create rule policies. See the full explanation below for the reasoning.
Question
Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?(Choose three)
Options
- AMaintain categorization schemas.
- BManage call lists.
- CCreate rule policies.
- DProcess the agent inbox.
- EMaintain Internet Transaction Server settings.
How the community answered
(26 responses)- A81% (21)
- D15% (4)
- E4% (1)
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