What are some goals of Process Implementation? Note: There are 2 correct answers to this question.

Question

Options

• ATo include the process in the company structure and architecture
• BTo evaluate process KPIs
• CTo conduct process interviews to figure out relevant tasks
• DTo publish the process internally

• A
  6% (2)
• B
  79% (26)
• D
  15% (5)

Explanation

Evaluating process KPIs (B) is correct because measuring performance indicators is central to implementation - you need quantifiable benchmarks to determine whether the process is achieving its intended outcomes. Conducting process interviews (C) is also correct because gathering input from stakeholders and participants helps identify the actual tasks, responsibilities, and workflows that the process must capture to function effectively.

Option A is wrong because embedding a process into the company structure or architecture describes process governance or organizational integration, which is a separate concern from implementation itself. Option D is wrong because internally publishing a process is a communication or rollout activity - it informs people that a process exists but is not a goal of the implementation work itself.

Memory tip: Think of implementation as the build and measure phase - you Interview to gather what needs to be built (C), then KPI-check to measure if it's built right (B). Structure and publishing come before (design) and after (deployment), not during implementation.

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