When using dispute management, which activities can a carrier perform in SAP Business Network for Logistics? Note: There are 2 correct answers to this question.

Question

Options

• AUpload files.
• BAdd a detention charge.
• CChange the document currency.
• DChange a charge line's calculation base.

• A
  2% (1)
• B
  88% (44)
• C
  6% (3)
• D
  4% (2)

Explanation

The question indicates 2 correct answers, but only B is listed - the second correct answer is almost certainly A (Upload files). Here's the breakdown:

Why B is correct: In SAP Business Network for Logistics dispute management, carriers can add a detention charge - this is a core dispute activity, allowing carriers to assert additional charges (like waiting time fees) that were not on the original freight settlement document.

Why A is also correct: Carriers can upload files (supporting documents, proof of delivery, photos, etc.) as evidence to substantiate their dispute claims. Attaching documentation is a fundamental part of the dispute workflow.

Why C is wrong: Changing the document currency is not a carrier-level action in dispute management - currency is set at the document level and locked once the settlement document is created; altering it would undermine financial integrity.

Why D is wrong: The calculation base of an existing charge line (e.g., weight, distance, time) is controlled by the shipper/buyer side and cannot be overridden by the carrier in dispute management - carriers can add new charges but not redefine how existing ones are calculated.

Memory tip: Think of the carrier's dispute role as "add and attach" - they can add new charges (like detention) and attach evidence files, but they cannot alter the structural or financial framework (currency, calculation base) of the original document.

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