How does an implementation consultant support customer experts during Fit-to-Standard workshops? Note: There are 2 correct answers to this question

Question

Options

• AConduct end-user training on active scope items.
• BDemonstrate SAP Best Practices in the Starter system.
• CDetermine set up instructions for customer-driven integrations.
• DHighlight areas that require configuration or extensibility decisions.

• A
  7% (1)
• B
  87% (13)
• C
  7% (1)

Explanation

During Fit-to-Standard workshops, the implementation consultant's role is to show how SAP works out of the box and flag where the standard doesn't fully meet business needs. Demonstrating SAP Best Practices in the Starter system (B) is the central activity - it gives customer experts a hands-on view of standard processes so they can compare them to their own. Highlighting areas requiring configuration or extensibility decisions (D) is equally core: the consultant identifies gaps between the standard and the customer's needs, prompting key decision-makers to act.

Why A is wrong: End-user training happens in a later phase (Deploy/Realize), not during Fit-to-Standard workshops, which are targeted at process owners and key users - not end users.

Why C is wrong: Setup instructions for customer-driven integrations are handled as a separate technical workstream, not within the business process discovery scope of Fit-to-Standard workshops.

Memory tip: Think of the consultant's role as "Show & Flag" - Show the standard (demo Best Practices) and Flag the gaps (highlight config/extensibility decisions). If an answer describes training or technical integration setup, it belongs to a different phase or team.

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