SAP
C_PXSUP_90 · Question #7
You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
The correct answer is A. Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the B. Be insistent, but politE.'I would like to ask you for help to clarify the issue'. See the full explanation below for the reasoning.
Question
You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
Options
- AGive yourself time to carefully read the problem description of the customer. Also, try to 'read between the
- BBe insistent, but politE.'I would like to ask you for help to clarify the issue'.
- CSend notes to customer without being sure that they will help.
- DTry to guess what the customer 'might' want to have.
How the community answered
(54 responses)- A70% (38)
- C20% (11)
- D9% (5)
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