What is the definition of Initial Response Time (IRT)?

Question

Options

• AAgreed time within which the Partner must confirm receipt of an Incident and provide the End User
• BThe amount of time that a customer message has been the responsibility of SAP.
• CThe time elapsed between the following two events: Customer message receives status - Sent to SAP;
• DThe time elapsed between the following two events: Customer message receives status - Sent to SAP;

• A
  76% (25)
• B
  9% (3)
• C
  3% (1)
• D
  12% (4)

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