Where can knowledge base articles be created?

Question

Options

• AIn the central Knowledge Base feature
• BIn My Workspace
• CIn the central Content Manager
• DIn the Knowledge Base feature of each workspace

• A
  10% (2)
• C
  5% (1)
• D
  85% (17)

Explanation

Knowledge base articles are created within the Knowledge Base feature of each individual workspace (D), meaning each workspace manages its own knowledge base independently rather than through a single shared repository. Option A is wrong because there is no single "central Knowledge Base feature" - knowledge bases are workspace-scoped, not global. Option B is incorrect because "My Workspace" (a personal area) is not where knowledge base articles are authored or managed. Option C is a plausible distractor, but the Content Manager is a separate feature used for managing other types of content, not knowledge base articles specifically.

Memory tip: Think "KB lives where you work" - the Knowledge Base belongs to each workspace, just like other workspace-specific settings and content. If you remember that workspaces are self-contained units, you'll naturally land on D.

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