Multisession in the interaction center (IC) has been enhanced. Multisession allows IC agents to handle interactions with multiple customers at the same time. These capabilities have been enhanced so that you can now do the following:

Note: There are 3 correct answers to this question.

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Multisession in the interaction center (IC) has been enhanced. Multisession allows IC agents to handle interactions with multiple customers at the same time. These capabilities have been enhanced so that you can now do the following:

Note: There are 3 correct answers to this question.

Accepted Answer

A. View and save transcripts of interactive scripts B. Work in multiple sessions at the same time D. Calculate how much time was spent in each session

Answer

C. Accept a phone call from a customer while already in a chat with another customer

Multisession in the interaction center (IC) has been enhanced. Multisession allows IC agents to handle interactions with multiple customers at the same time. These capabilities have been enhanced so…

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