Your customer discovers that the Collection Call List created with the dunning run is incorrect. Which of the following activities do you do first?

Question

Options

• AReprocess the business rules framework
• BTransfer call list items to "inactive" status
• CDelete the dunning run
• DCancel the dunning run

• A
  2% (1)
• B
  14% (6)
• C
  7% (3)
• D
  77% (33)

Explanation

Cancelling the dunning run (D) is the correct first action because it reverses the effects of the erroneous run, removes the incorrect Collection Call List entries, and restores the system to a state where corrections can be made and the run reprocessed cleanly. Without cancelling first, any downstream corrections would be applied to invalid data.

Why the distractors are wrong:

• (A) Reprocess the business rules framework - this is a potential step after cancelling, to fix the root cause of the error, not the first action.
• (B) Transfer call list items to "inactive" status - this masks the problem rather than removing the incorrect run; it's a workaround, not a proper correction procedure.
• (C) Delete the dunning run - deletion may not even be possible while the run is still active/posted; cancellation must precede any deletion, making Cancel the logical prerequisite.

Memory tip: Think "Cancel → Correct → Rerun" - in SAP Collections Management, cancellation is always the gateway step that unlocks all other corrective actions. If something went wrong with the run, you must undo it first before you can fix it.

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